Can I play again after activating self-exclusion?

After a cooling-off period (7–30 days), your account is automatically reactivated. For permanent self-exclusion, you may contact support for a review after a set period (typically 6 months or more). We always support healthy, well-considered decisions.

How do I change my deposit limit?

Deposit limits can be changed from the "Responsible Gaming" section in your account settings. Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Can my child play on fh999?

No. The minimum age to open an account on fh999 is 18. Age is verified at registration and identity is confirmed through the KYC process. If you suspect your child has created an account, contact our support team immediately — we will take prompt action.

Is gaming addiction really a problem?

Yes, the World Health Organization (WHO) has recognised Gaming Disorder as a legitimate mental health condition. With the right help at the right time, full recovery is possible. Acknowledging the problem is the hardest and most courageous step of all.

Are fh999's protection tools free?

Yes, all of fh999's responsible gaming tools — deposit limits, session limits, cooling-off periods, and self-exclusion — are completely free. We believe creating a safe gaming environment is our responsibility, not an added cost for players.

fh999 | Responsible Gaming — Play Safe and Stay in Control

What does responsible gaming actually mean?

At fh999 Responsible Gaming means more than following rules — it's a mindset. When gaming is for fun, it's a great form of entertainment. But when it starts to feel out of control, it can become a real problem.

Responsible gaming means knowing how much you'll play, how much BDT you'll spend, and when to stop. It's a conscious choice that stays balanced with your daily life, family, and finances.

The core principles of responsible gaming are:

Viewing gaming as entertainment, not as a source of income
Avoid chasing losses by placing bigger bets to recover lost money
Not letting gaming take priority over time spent with family or friends
Never spend more than your set budget
Avoid playing while drinking or under emotional stress

fh999 has always believed that Fun Gaming is possible — through awareness and the right tools. All protection tools on our platform are completely free.

Online gaming is growing rapidly in Bangladesh. In this context, fh999 believes Responsible Gamingis one of our biggest responsibilities. Beyond technical safeguards, we want every player to stay mentally well too.

Signs of Problem Gaming

People often don't even realize that their Gaming Habits becoming problematic. If you notice any of the following signs in yourself, it's time to take them seriously:

You keep raising your bets trying to chase losses — convinced that "this time" you'll win it back.

Playing for hours on end while neglecting family, friends, or work — and finding it impossible to stop.

Taking on debt, dipping into savings, or taking money from family without their knowledge to cover gaming expenses.

Feeling restless, irritable, or depressed when you can't play.

Hiding from family or friends how much you're playing or spending.

Sleeping less, not eating properly, and experiencing a decline in physical health.

If one or more of the above signs apply to you, take action today — Self-Exclusion or Set Limits Use the tools. Contact support if you need to.

Self-Assessment Quiz

Ask yourself honestly. If most of your answers to the questions below are "Yes," then Responsible Gamingit's worth being more cautious about:

1

Are you regularly spending more than your set gaming budget?

2

After a loss, do you keep playing thinking "just a little more" and find it hard to stop?

3

Is gaming affecting your work, studies, or family relationships?

4

Are you hiding your gaming activity from others or lying about it?

5

Do you feel irritable or restless when you're unable to play?

6

Do you know exactly how much BDT you spent on gaming last month?

7

Is gaming causing financial stress or debt in your life?

If all your answers are "No" — you're maintaining healthy gaming habits. Still, check in with yourself regularly. Awareness is your best protection.

Fh999's Protection Tools

Fh999 values every one of their players Responsible Gamingwith powerful tools to help you stay in control. Use these tools to take full ownership of your gaming experience.

1

Setting a Deposit Limit

Set your own daily, weekly, and monthly maximum deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

2

Loss Limit

Set a loss limit — once you've lost a specified amount within a given period, the system will automatically stop you from placing further bets.

3

Session Time Limit

Set a maximum duration for each gaming session. You'll receive an alert before time runs out, and you'll be automatically logged out when the session ends.

4

Cooling-Off Period

Take a temporary break for 7, 14, or 30 days. During this period, you won't be able to log in to your account, and no promotional messages will be sent to you.

5

Permanent Self-Exclusion

If you feel you need a permanent break from gaming, activate permanent self-exclusion. Please note that once taken, this step cannot easily be reversed.

6

Reality Check

You'll receive periodic on-screen reminders showing how long you've been playing and how much you've spent — keeping you informed and in control.

To activate any of these tools, go to the "Responsible Gaming" section in your account settings or contact our support team directly.

The Role of Family & Friends

No one can face every challenge alone. Responsible Gamingawareness and support from family and friends plays a vital role.

If you are concerned about someone:

Speak with empathy rather than direct criticism.
Share specific concerns you have about their gaming habits.
Encourage them to seek professional support.
Respect their decisions but continue to be there for them.

If you are struggling yourself:

Be honest with the people close to you — there's nothing to be ashamed of.
Start using fh999's protection tools today.
Seek professional counselling if needed.
Remember — asking for help is a sign of strength, not weakness.

fh999 also supports the families of our players. If someone in your family is struggling with a gaming problem, reach out to our support team — we can help guide you through it.

Help & Next Steps

If gaming feels like it's getting out of hand, don't wait — take action now. fh999 is here for you, and reaching out for help is always the right call.

First Step

Set Account Limits

Log in today and set a deposit or session limit. It's the fastest and most effective first step you can take.

Step Two

Contact Support

Contact fh999 via live chat or email. Our trained team will help you choose the right protection tools for your needs.

Step Three

Take a Break

Activate a cooling-off period or self-exclusion. Use this time to recover and spend quality time with your family.

Step Four

Seek Professional Help

Consider consulting a psychologist or counsellor. Gaming addiction is a recognised condition, and effective treatment is available.

For urgent help, contact fh999 Support: [email protected] — We're here for you, 24/7.

At fh999 Responsible Gaming — stay safe, stay happy

In Responsible Gaming fh999's Measures

Age Verification

Deposit Limit

Self-Exclusion Feature

Session Limit

Gaming History

24/7 Support